TIL in preparing to open its first retail locations, Apple sent people through the Ritz-Carlton employee training program. Their study of the Ritz concierge service led to the creation of the Genius Bar.

http://ksmu.org/post/where-do-good-ideas-come



Submitted March 21, 2015 at 07:21AM by mike_pants http://www.reddit.com/r/todayilearned/comments/2zrlo6/til_in_preparing_to_open_its_first_retail/