I got the attention of Comcast's executives by filing a complaint with the FCC. All of our issues are resolved, and we got serious discounts for their poor service.

Just an FYI to anyone having issues with Comcast.

Here is a breakdown of part of my experience trying to get service from Comcast

TLDR version:

• Told we were able to self-install: not true


• 5 appointments set up, 4 total no-shows


• I was called a liar, shuffled, hung-up on, lied to


• Spoke to several "supervisors", promised techs would show up, given discounts and free services, no actual help


• Couldn't get any help, started tweeting and facebooking in hopes that public shaming would force their hand


• 7 days of awful headache dealing with them before we could be connected

So I filed a complaint with the FCC. Got a call a couple days later from someone in Comcast Executive Service. We now have the following discounts:

• $20 for each missed appointment ($80 total)


• $25 one-time loyalty discount


• $15 off every month for a year


• $60 one-time discount, I guess just for our trouble


• Free Cinemax


• Free installation

You can file a complaint with the FCC if you're having issues with your provider, but when I got a call from the executive lady, she specifically said that they were calling because I filed a complaint with the FCC.

So if anyone is looking for a way to get Comcast's attention, apparently this works.

http://www.fcc.gov/complaints

edit: formats